While your kids are at home, this fantastic programme will ensure your youngsters stay educated in the absence of a physical classroom. Country: South Africa   Region: All Country   City: Customer Care. Go to http://www.vodacom.mobi./mobile/main/howtogetsimswop for more information. Confirm and activate . Through out the year this company has been difficult to work and don't care that their tenants have reasonable complaints such as mould, cockroa ... Hi there, Would you please give me Fuad's cell phone number. A SIM swap lets you move your number to a replacement SIM if your old SIM is lost, stolen or damaged, or if you need a different size SIM for your new device. Step-by-step demos on everything about our mobile service, from transaction history, to roaming. If it's been over 24 hours and you've not received a confirmation, chat to us online. Each consumer of goods and services can leave on AFRICACOMPLAINTS.COM a complaint, a claim, negative review or feedback to a good, shop, service, site, person or a company, with what or whom he wasn't unsatisfied. Ask our community. Conversion to contract & sim swap without consent I've been a loyal customer for so many years but the treatment I received on Friday and yesterday makes me regret staying with this network provider. You will receive two SMSs. I am Dick van der Spuy. Contact your cellular service provider immediately to take back control of your phone number. I went in to a Vodacom shop in the Eikestad Mall in Stellenbosch where I was assisted by a very helpful gentleman who tried to sort out my problem. I,m so annoyed rmcs block my calls msgs to my sim card without contacting this is disgusting mxm. You should note that you may incur a SIM-card activation fee at the shop. What happens if / when I lose my Vodacom SIM? Using your existing cell number, SMS 'portme' followed by your new SIM number to 082 767 8287. The same goes if someone calls you up, telling you to ignore an SMS about a pending SIM swap request. This is by either receiving a call or making a call. It can take up to 24 hours before your new SIM to be activated. If you do not yet have signal, then your SIM has not yet been activated and you will have to wait a little longer. shows you how life is made better with technology and how it can be put to the best use in everyday life. I visited the branch again and they processed the sim swap once more as well as sending an email to Vodacom to speed up the processing. There are plenty of ways to find your Vodacom account number without calling the call centre. You can prevent this by getting a new starter pack and folling the steps here to complete a SIM swap. To perform a SIM swap over the phone, Purchase a new Cellc SIM, but do not RICA it So how do scammers pull off a SIM card swap like this? If your new SIM card is not RICA registered, the activation will not be allowed. Note that you will need to call customer services to release your account to enable you activate properly. From the home screen, click on the menu at top left, and select My Account. After the 24 th of March 2018, all old codes will be switched off. And when are certain allocations available to use? Conference Call; Conference Connect; International Roaming; Hostede IP PBX; Secure Device Manager; ... How can I do a Contract SIM swap? Click here to find out what you need to know. Check out all the latest phones and devices at Vodacom Online: Please note standard data charges apply when viewing this media * I can't emphasize this enough -- do not wait to call. Its stated HERE that:. Did you know that you can do a SIM swap if your SIM is stolen, damaged, or if you buy a new phone? A soft lock of your SIM card results in only outgoing calls being barred, while still allowing incoming calls. If you are a contract subscriber and you need to swap SIMs to get a smaller one to fit your new device, or you want to replace a lost SIM, you need to visit the closest Vodacom shop to you. If your SIM card is already activated and you just want to move it to a new phone, choose the “SIM Swap” option. Blacklist of bad, negligent and unreliable African companies. I visited the branch again and they processed the sim swap once more as well as sending an email to Vodacom to speed up the processing. Enter the phone number you want to move to your new SIM. SMS us your new SIM number Using your existing cell number, SMS 'portme' followed by your new SIM number to 082 767 8287. Vodacom Now! Have you tried any of these TikTok challenges yet? How do I see my SMS messages without the SIM ? Do not restart, switch your device off. It can take up to 24 hours before your new SIM to be activated. … The new SIM card's Serial number (normally starts with 89) You last recharge Amount, date and balance; 3. Suspension/Disconnection . You will be automatically transferred to Vodacom Customer Care to complete the SIM Swap process. Call 114 to have your M-Pesa account suspended. TOBi may not be able to help you with everything and can get a human to call you back or connect you to a live agent at any point. Locked out of your phone? The MyVodacom app. There are more than 2 000 Vodacom customer care representatives across the country. Get cellphone & data contracts, plus Prepaid & Top Up deals. Find a store . Vodacom allows you to set a personal identification number on your SIM card. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for free. I spent over 3 hours today just trying do do a sim swap which costed me lot of money. Was this helpful? A shop assistant will help you make the swap. Vodacom is a great network, so you may be looking to move. If it's quicker, you can also get your new SIM in a Vodafone store. If your new SIM card is RICA registered, the SIM card will automatically be activated when you insert the SIM card in your device (phone or data card) and the SIM card first connects to the network. This person requires the following: A sworn affidavit by you detailing reasons for replacement, reasons for the inability to carry-out replacement in person. Illegal Sim swap at Vodacom call centre On March 7 2017 I had I notification on my phone no ********** saying "Emergency call only". A Vodacom SIM swap is the exchange of an old, damaged or stolen SIM card for a new SIM card. Vodacom has blocked my number and they failing to do sim-swap for me Last week i lost my phone, i manage to buy another phone this week monday(12 December 2016). Yes No. How do you know if your SIM has been swapped? Chat to an advisor. That’s how to keep your Vodacom number hidden while making calls. Helping yourself has never been easier with Vodacom. 4.3 Subject to these terms and conditions, Vodacom shall activate the SIM card and maintain the availability of the Services to you whilst your SIM Card … RICA, short for the Regulation of Interception of Communications and Provision of Communication-Related Information Act, is a process whereby every single sim-card in the country is registered with a user’s personal details such as living-address, and ID … Call us on: 0841747442. Itumeleng Thejane 19 June 2020 at 7:58 pm. You can see if your new SIM has been activated by Switching your phone off. O ... Good day I just wanted to know my balance. Site links. Count to 5 and then restart the device. To activate a Vodafone SIM card, first, go to the Vodafone activation website for your area and choose either the pay-as-you-go option or monthly plan option depending on what kind of service plan you have for your account. A SIM swap can take up to 24 hours to complete in busy periods, however it's usually much quicker. They make promises to forward details of a contract which never happens. Yes No. Once your SIM has been ordered, it will reach you in around 3 – 5 working days. Vodacom - Conversion to contract & sim swap without consent | #175057. Have a look at this helpful guide for all you need to know. (as they work so hard and they deserve a rest...) so when i call customer care (through my girlfriend cell) and i manage to speak to someone they said i must wait until monday. Select the option to use your old cellphone number. Reporting a Vodacom stolen phone is an essential move aimed at protecting your device data and financial records from landing in the hands of evil people. Illegal Sim swap at Vodacom call centre On March 7 2017 I had I notification on my phone no ********** saying "Emergency call only". The My Vodacom App is an awesome tool for checking your bill, buying bundles and tracking your usage, but what do the different parts of your bill mean? Get a Vodacom SIM . This is what you should do if your phone is stolen or you lose your SIM card. I will not go into store again and I demand a credit and the sim swap without me having to go into the store again on my account to make up all the time and money I have lost due the poor service from Vodacom. Was this helpful? HI, Data sim card received, called 0821945 a week ago to activate, advised it will take 24 to 48 hours, , called back 2days was told give it another 24 to 48 hours, it is now 6days later still not active. I went in to a Vodacom shop in the Eikestad Mall in Stellenbosch where I was assisted by a very helpful gentleman who tried to sort out my problem. Another 24 hours later (15/4) I contacted Nashua's Head Office to establish why I was still without service and they could not help me either. Then they ask the provider to activate a new SIM card connected to your phone number on a new phone — a phone they own. Proceed and get SIM Swap to retain your number and activate your SIM as normal using your previous M-Pesa PIN you will receive your menu once more to continue enjoying the service. They may call your cell phone service provider and say your phone was lost or damaged. If your SIM card is activated but you are just moving it to a new phone, choose the “SIM Swap” option instead. Step-by-step demos on everything about our mobile service, from balances, to itemized billing. 10.1 Vodacom may from time to time, by giving you advance notice where reasonably practicable and dependent on the circumstances, suspend the Services or disconnect your Cellphone Number from the Network for a period to be determined by Vodacom, in any one of the following circumstances - A simple request for a sim swap on my vodacom number turned into a nightmares. Print ... What is a Vodacom SIM swap? I went through a rough patch in my life in 2013 but I have changed and I am now a honest trustworthy person. If it's been over 24 hours and you've not received a confirmation, chat to us online. • Buy a replacement Vodacom SIM card from your nearest retailer and dial 136 from the new SIM. Went into vodacom 4u kollonade to do sim swap then they inform me they dont have sim cards,then went to vodashop in Kolonade Montana ,they also informed me that they out of sim cards,then bought a sim card at game Kollonade and went back to vodacom to inform sim swap which they informed me that the system is off line and I must come back later. To perform a SIM swap, you will either have to call 140 from a or visit your nearest Cellc Shop with your ID and about R20. It's 2020 now and I myself am facing the same problems! Dial 136 from the new SIM. Sure you can still make emergency calls, but you won’t be able to make or receive phone calls, send and receive SMSs or use your data. And i have a micro sim, the agent advised it will take 24 hrs to complete. AFRICACOMPLAINTS.COM - Complaints, claims, negative reviews, feedbacks and comments from consumers in African Сountries. Please call our customer care on 114 to suspend your account. I spoke to Clement and Eugene at the call centre. If you’re concerned about SIM card swapping, use an authentication app or a security key. If you do use MFA, keep in mind that text message verification may not stop a SIM card swap. There are many reasons you might need a new SIM card. Don’t ignore it! The SIM will receive a … Popular ... sim swap sim swap cell c cell c night data times 084145 how to do sim swap on cell c 084 145 cell c midnight data times how to do a sim swap cell c how to check data balance on huawei router cell c sim card not working. The customer care service number will lead you in the SIM blocking and phone blacklisting procedure, hence securing your information. Dial 100 from the new SIM and select the option to use your old cellphone number. Vodacom is a great network, so you may be looking to move. The chat will take around 10 minutes. Not sure if this is the right threat to post it, but want to share my experience I had when I had to go do a Sim swap at a Vodacom shop in Northgate Mall last … Vodacom and Rain sim-card holders can RICA their sim-cards online, while MTN promises to improve its RICA process in the near future. Use the old SIM (Could be Vodacom, Telkom Or Cell C SIM) and SMS ... Hi Given, you will have to make a sim swap first before you can port to MTN. Join SA's leading network today with one of our competitive packages. Count to 5 and then restart the device. Rate Article. There are plenty of ways to find your Vodacom account number without calling the call centre. To perform a SIM swap over the phone, Purchase a new Cellc SIM, but do not RICA it Telkom sim swap requires one to visit the nearest branch with ID and ... have at least some money with you. 4.2 Once your SIM Card has been RICA’d, insert your SIM into your Cellphone and you will be connected to our Service. Have a look at this helpful guide for all you need to know. Vodacom South Africa Cellphones; Tablets; Routers; SIM cards I've been a loyal customer for so many years but the treatment I received on Friday and yesterday makes me regret staying with this network provider. SMS us your new SIM number . I tried the Vadcom Call + app on my iPhone, but it tries to register my phone on the vodacom network automatically, which I am obviously not on. It's packed with great features and info you need, including your account number. If you lose your phone with your Vodacom SIM card and the phone number is not active, the number will eventually be deleted. There are plenty of ways to find your Vodacom account number without calling the call centre. i was asked three questions. In person: Vodacom Customer Care. Call us on: 0841747442. Follow the on-screen prompts. We have compiled a list of the top five most asked questions regarding our customers Vodacom accounts, and the simplest way to find the answers. A few tips on dealing with SIM card fraud: If you receive an SMS that a SIM swap request is pending on your account, get in touch with your service provider immediately. That's the same with Vodacom - you get a new number after you RICA, but you can do a Vodacom SIM swap within 24 hours of inserting the SIM card in your phone. HELP ? Select the cellphone number that you want to do the SIM Swap on and click on the SIM Swap button.. In the 18th of March 2018, i called vodacom customer care to do a sim swap as i got a new phone that uses nano sim. Whoever stole your phone will not have access to your M-Pesa account. RICA is a legal requirement and must be done before your SIM will activated. They also give the impression that they work for Vod ... Can you please convert my number back to prepaid. There is nothing worse than that sinking feeling of entering your PIN number incorrectly for the third time and being locked out. Step-by-step demos on everything about our mobile service, from buying airtime to doing a SIM swap. Do not restart, switch your device off. This means that your current SIM card is deleted off our network while a new SIM card is issued and linked to your cellphone number. When you do a SIM SWAP, your new card will still have the same amount of money you had before your phone got stolen. Good evening. There are more than 2 000 Vodacom customer care representatives across the country. A SIM swap lets you move your number to a replacement SIM if your old SIM is lost, stolen or damaged, or if you need a different size SIM for your new device. SIM swap fraud: How to prevent your phone number from being stolen. I spoke to Clement and Eugene at the call centre. I do not want to hear I need to go back to Vodacom to do this process again, I expect CellC to contact Vodacom and sort it out internally, this is poor customer service, and basically passing the buck, making it another Vendors issue. The MyVodacom app is your go-to place for all things Vodacom. Get cellphone & data contracts, plus Prepaid & Top Up deals. Call 114 to have your M-Pesa account suspended. Keep track by checking your balance using one of these convenient methods. To order a replacement SIM, chat to an adviser. Why did I receive an SMS saying that I should cancel my SIM swap request? You can find the full set of terms and conditions for prepaid SIM … That information may come in handy in the event that you need to replace your Vodacom SIM. You will be asked to provide the SIM number or Activation Key located on the back of the SIM card or on the SIM card's packaging. This basic feature phone is designed with senior citizens in mind. That’s how to keep your Vodacom number hidden while making calls. Another 24 hours later (15/4) I contacted Nashua's Head Office to establish why I was still without service and they could not help me either. Quick tips on how to clean your phone or tablet. RICA is a legal requirement and must be done before your SIM will activated. Ask TOBi to help you Check account balances, Airtime advance, Buy bundles, Get your PUK number, Do a SIM Swap, Access your invoices/statements and MORE! The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations. ... SIM Swap . The carrier will help you recover access to your phone number. Before you go, check out our article on how to do a Vodacom SIM swap. You may have lost or damaged your existing one or need to exchange it for a smaller MicroSIM or NanoSIM card to fit into a new device. That information may come in handy in the event that you need to replace your Vodacom SIM. Also read our article on how to port from MTN to Vodacom. On Friday the 2nd of August, I received an sms notifying me that my prepaid number had been converted to … Vodacom now!Trending Tech: Alcatel OneTouch 2004C. 10. I can log in to www.vodacom.co.za, but alas, no functionality for seeing SMS messages. Vodacom authorise a Sim swap on my mane.... they steal my number, funny enough they do that 6am on a saturday as i am a business account customer care for business is close! Before you sound the alarms and go into complete panic take a minute to 'Keep calm and find your PUK'. SIM Swap Through a Third Party Where you are unavailable, an authorized representative can complete the SIM swap on your behalf. The consultant just asked me for the sims … Hey Tania, It is sadly not possible to perform a SIM swap online (as in over the internet). Simply buy a new Prepaid starter pack and register it for RICA at the store. How to do a Prepaid SIM swap Buy a new Prepaid starter pack and register it for RICA. If you’d prefer to speak to someone in person, you can always call Vodacom Customer Care, free from a Vodacom cellphone on 082 135 – or visit a Vodacom store in your area. Also read our article on how to port from MTN to Vodacom. You can see if your new SIM has been activated by Switching your phone off. We test out the Alcatel One Touch 2004C. The new SIM card's Serial number (normally starts with 89) You last recharge Amount, date and balance; 3. Please note my cell number has been suspended and i was told to visit vodacom in order for them to assist me, i visited the vodacom store in Krugersdorp, Cradle Stone Mall,twice already with no luck, at the vodacom store i was told to do a sim swap t Simply buy a new Prepaid starter pack and register it for RICA at the store. The proceed to call 084 140 from another cell number/phone (calling from a CellC phone will be free of charge) Do note that you will gain all the benefits you had accumulated on the previous SIM card. If you’d prefer to speak to someone in person, you can always call Vodacom Customer Care, free from a Vodacom cellphone on 082 135 – or visit a Vodacom store in your area. I tried the Vadcom Call + app on my iPhone, but it tries to register my phone on the vodacom network automatically, which I am obviously not on. Join SA's leading network today with one of our competitive packages. Dial 100 from the new SIM and select the option to use your old cellphone number. I want to appologise for the unacceptable behavior. Worried that you're running out of data? There are many reasons you might need a new SIM card. Yes he meant to say INACTIVE SIM. The proceed to call 084 140 from another cell number/phone (calling from a CellC phone will be free of charge) Do note that you will gain all the benefits you had accumulated on the previous SIM card. If someone else is going to be using your phone or you want to limit your usage for any reason, you can request a soft lock. Rate Article. Hey Tania, It is sadly not possible to perform a SIM swap online (as in over the internet). Request a new SIM via ClientZone Log into ClientZone.. Click on Mobile to open the Afrihost Mobile panel.. • To start the SIM swap process, select the option to use your previous cellphone number. Before you go, check out our article on how to do a Vodacom SIM swap. I have problem with Rewardsco not being available when they are contacted. and this phone came with a sim card in it, i called Vodacom Customer care to do sim-swap. You need a Vodacom prepaid that has been RICA-registered to start the process. To perform a SIM swap, you will either have to call 140 from a or visit your nearest Cellc Shop with your ID and about R20. Reply. In person: Vodacom Customer Care. 3. Just walked into a Vodacom store in Pretoria and asked to do a sim swap (on a contract sim) as I got a new phone that takes a nano sim card. I can log in to www.vodacom.co.za , but alas, no functionality for seeing SMS messages. If you do not yet have signal, then your SIM has not yet been activated and you will have to wait a little longer. If you’re the target of a SIM swap scam. How do I see my SMS messages without the SIM ? A SIM swap can take up to 24 hours to complete in busy periods, however it's usually much quicker. Will activated your youngsters stay educated in the near future about SIM card swap like this usually much.. Across the country: all country City: customer care on 114 to suspend account! 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Perform a SIM swap process feedbacks and comments from consumers in African Сountries get cellphone & data contracts plus. Pack and register it how do i do a vodacom sim swap without calling RICA at the store, select the option to use previous. At Top left, and select my account phone was lost or damaged and dial from. Trending Tech: Alcatel OneTouch 2004C automatically transferred to Vodacom also give the impression that they work for.... Now a honest trustworthy person it is sadly not possible to perform a SIM card cell phone service immediately! An authentication app or a security key may incur a SIM-card activation fee at the store previous. Provider how do i do a vodacom sim swap without calling to take back control of your SIM card click here to find your Vodacom SIM SMS.. To 'Keep calm and find your Vodacom account number from your nearest retailer dial!