Use RevDex to, Increase visibility and credibility of your review by. Contact them directly! Her own staff spoke to me privately and stated how she isn't respectful and they couldn't believe how disrespectful she has been with other residents of the community. Oh and then two weeks ago as we were getting ready to leave town, I was washing down the back patio and I couldn't get the hose bib to turn off. This organization is not BBB accredited. If Ms. [redacted] will sign the agreement and provide a 30 day notice to vacate to [redacted] within 10 days of this letter, the lease break fee will be waived. Find out more. As previously stated, Broadstone Estates and Alliance have accommodated her requests to the best of our abilities, but to falsely report that payments were made in full and on time is just not possible. Alliance’s portfolio, which includes 500 multifamily properties and nearly 130,000 primarily Class A units across 21 states. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. Don't have an account? Due to the rainy weather forecast, I told the resident that repairs would not be completed until 7/17 or 7/18. By all accounts the out of the complex looks fine. Alliance Healthcare 2 The Heights Brooklands Weybridge KT13 0NY UK + 44 (0)1932 870 550 | 378 reviews from Alliance Residential Company employees about Alliance Residential Company culture, salaries, benefits, work-life balance, management, job security, and more. BCA has no information regarding advertising review at this time. Glassdoor has 462 Alliance Residential reviews submitted anonymously by Alliance Residential employees. I left my name, number and apartment number in my message. By … We offered to move out 2 weeks early and live in a hotel that way they could put our apartment on the market earlier in hopes we could rent it out to somebody, in realizing that we were partially to blame for this mistake although unheard of for a month to month lease. Please measure for your self the rooms. My staff witnessed the whole conversation and can add input if necessary. So,this complex was just sold and I can only hope that the new owners decide to switch to a different property management company! Mention your passion for people and comfort in sales (if leasing). Read information about Siffrin Residential Association at 1440 Westwood Ave in Alliance, Ohio, including amenities, ratings, reviews, complaints, and more. From speaking with others in the complex I know that this charge could not be from a previous months rent that I did not pay because if you are even so much as $.30 off your current amount due you will be threatens with being sent to their lawyers if it isn't taking care of within 10 days of the first of the month. So I had running water. We know of no licensing or registration requirement for companies engaged in this company's stated type of business. We requested to three way call the Power company with [redacted] so they could help us straighten out this yet another mishap and Sabrina's response was, "this isn't something we do, our manager had a bad experience with the power company before so we don't help out our costumers with these matters anymore." We use cookies to improve your experience on our site and to show you personalised advertising. I offered to complete repairs to the fireplace on 7/2/14. Our property management team answers 1 out of every 15 calls, and email responses are sparse as well with no useful information. Correspondence from the attorney includes an agreement to terminate the lease. We live a very transient life style as we are constantly on the road from one city to the next. Customer service contacts and company information. Alliance Residential Company is a privately-owned real-estate company focused on acquiring, owning, and developing multifamily investment properties nationwide. Property Management in Phoenix, AZ. That is what makes me think Alliance and Aura are being very deceptive. It was early on a Saturday morning so I went to find a maintenance person. He left without ever entering the apartment. Alliance Residential Company is the most active multifamily developer and one of the largest private residential real estate companies in the United States. (Because I was asking for paperwork that I was already suppose to be given?) Then again when I returned to their office on Saturday morning to do what we agreed to on Thursday they again mentioned no paperwork. This is quite a large apartment complex what I figure to be probably over 200 apartments it comes with access to a pool and exercise room,a hot tub a decent playground for the children and if I remember correctly a couple outdoor barbecue grills similar to the ones you would find in a park. Thank you, My leasing agent informed me that the resident was here and wished to see me. This company has inflicted a great deal of stress on my family and we hope to prevent other people from making the same mistake we did by living here. No maintenance technician requested entry into her apartment while she was home on vacation because access to her apartment was not necessary during this portion of the work being completed. This is a direct violation to the Tenant Rights noted with the [redacted]. So now over a simple request that you would think they would have the competency to resolve onsite, I have both their attorney and my attorney involved. Pay rent online. He left without ever entering the apartment. So, I asked, what is your position that you have the power to make that call? Alliance Residential, LLC is rated with a BBB rating from Business Consumer Alliance as of 7/7/2020. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Following leaving our apartment we were required to pay our electric bill while we were still under lease. requests on numerous occasions; however, the resident has denied us entry to the apartment to complete the repairs. The manager [redacted] continues to deny any responsibility and doesn't care that maintenance was totally neglected while the company transitioned to a completely new management team. But he can refuse rooms and cancel the couple of rooms we were able to get reserved through our room block???? It didn't happen. I ask that Revdex.com help us to resolve these unfair charges. THE worst customer service ever! They spend so much time patting themselves on the back saying how great a management group they are and I got better service living in slum apartment. Please find attached the confirmation of the check cut for the former tenant in the amount of $90.75. Written notice of my issue was given to [redacted] months prior to communication with the manager Sama. To Whom It May Concern: Good afternoon, Alliance is one of the largest private U.S. multifamily companies with offices throughout the West, Southwest, South-Central, Southeast, Mid-Atlantic and Northeast. Alliance HOA Property Management - We at Alliance HOA take property management to the next level. A maintenance technician is available 6 days per week, 8 hours per day, and [redacted] has offered to schedule an appointment for work anytime during these work hours that Ms. [redacted] prefers. Type in the email address you registered with. 3 complaints for Alliance Residential, LLC. BCA has no information regarding government actions at this time. 0 complaints against Alliance Residential Company closed in last 3 years. Lastly, when given our refund check for our deposit we were deducted $215 for carpet cleaning. Management has responded to all of Ms. [redacted]’s noise complaints and has maintained detailed records on all correspondence and communications. Hiding negative complaints is only a Band-Aid. The resident paid June rent one day late, which resulted in late fees being assessed to her account. I have also spoke to an attorney regarding the liability of [redacted] & Alliance Residential Company. Alliance Limited has managed global and international equities in a disciplined and consistent manner. This letter is in response to Revdex.com complaint #[redacted] regarding a current resident of [redacted] Apartments located at [redacted]. The on call maintenance technician responded and arrived at her apartment within an hour. It is Saturday night, and there is no water available in Building F. We were told that several members from the [redacted] were living in this complex and we were glad to find such an accommodating complex to our lifestyle. If that's not enough to keep you running in the opposite direction from a property manage by alliance let me let you in on what it's like to get maintenance done here. Login to participate on the website. During the entire process the only thing that the management had to say to me was that I was welcome to move to a newly remodeled apartment after paying $250 and increasing my rent. The manager had her mind set to direct negativity towards me from the beginning. We value your opinion, that's why we've introduced Hive, our new online community. Please be aware that at Aura Castle Hills in Lewisville TX, the PDF floor plans you can download and are given to look over do not have accurate dimensions based on the actual apartments Please measure for your self the roomsThis company has ensured me that the builders blue prints match the PDF floorplan, however, if you actually measure the rooms, you find that they are not as large as listed on the PDFI believe this is advertising For example, on the PDF the room is shown as being x 8, and when measured was only x I understand that there is a thickness to sheetrock and trim, however the PDF should reflect what you will be getting I will be voiding my lease at Aura before it becomes effective, and staying in my current apartmentWhich, out of curiosity, I compared the PDF floor plan at my current apartment with the tape measure, and it matches completelyThat is what makes me think Alliance and Aura are being very deceptive, Canceled reservation because my daughter could not compete in tournamentsI was TWICE for the reservation, I have lived in this apartment for two years, and after I recently moved out I received a move out statment that charged me all the cleaning fee and damageIn the statement, I was charged for replace doors and window seal for a total of $with no evidence or reasonsI contact the leasing office but no responseThe reasons that I do not believe these items are my responsibility are: I wish I would have read all the negative ratings from other residents that are posted online showing that this place is inhabitable and unsafe before moving to this property. I can promise you I will not be here at the end of this lease. The staff at [redacted] has attempted to complete any and all maintenance... Check the complaint history, rating and reviews on this company. For example, on the PDF the room is shown as being 12 8 x 12 8, and when measured was only 12 4 x 11 8. Rent, every month I get a bill in the mail from a company charge me $3.75 to tell me what my rent will be the next month. “D” said “I am the owner, I can do what I want.” I had a dispute with Patty, Julia, Jessica and Thomas over some paperwork. We have lived in 8 different cities over the past 5 years, renting apartments in nearly every city we stayed and [redacted] was hands down the most poorly managed apartment complex we have ever come across. I suggest you read reviews for this property on yelp, google, rate my apartment, etc and see that we are not the first people to go through these exact same issues we have with this property. Shielded From Adverse Risks of Real Estate. The Business Manager called [redacted] again yesterday and explained the situation. Alliance. [redacted] has offered to perform any repairs requested by Ms. [redacted]. We should have caught on to the red flags when we finally got a potential buyer into the office, and the management team later told us that they wanted to push them to a year contract because they were on Utah Government Housing and it would take "too long" to get them approved for what we are needing. I wanted to provide you with examples as to how poorly [redacted] is run in hopes that other future tenants do not have to deal with the stress and inconveniences this apartment complex inflicted on my family. I understand that there is a thickness to sheetrock and trim, however the PDF should reflect what you will be getting. I hope this message is helpful for improving your rental properties. I have records of our email correspondence. Marquise J[redacted] | Business Manager 33K likes. Call 1-855 … Alliance Rezidential - Birou vanzari apartamente si garsoniere noi direct dezvoltator. Given our prompt and appropriate response to all of the resident's complaints, [redacted] is unwilling to waive the lease-break fee. He repeatedly knocked and identified himself, but no one answered. See BBB rating, reviews, complaints, & more. Better Business Bureau ... Access the headquarters listing for Alliance Residential, LLC here. We called our power company [redacted] to discuss the issue assuming it was a mistake and they stated that this amount of usage did intact occur in our unit, 108 and this amount of usage would only be possible if someone were to be living in the apartment and that we needed to contact our landlord. Specialties: With a collection of apartment homes stretched across the country, Alliance has become known as a choice development and management company for sustainably designed, locally involved, and resident-first communities. Thank you, All business will get complaints. I can’t begin to tell you how disappointing this is when I expected so much more from this staff and this company I have been a good-faith tenant for my entire stay at GLV and to be treated in this manner as I leave is disheartening This is a despicable display of dishonest and unprofessional behavior! I never waited more then I think 30 minutes from start to finish for problem to be taken care of with the exception of the water heater that was replaced and that's just because the basic steps take longer than a few hours. Please be advised that we are working with our team to compile our response and will submit as soon as possible. In fact I only got a minimal apology for the situation after I called the office and by pure luck got a hold of the person I assume runs the office and told her that I was very unhappy with the whole process. Regards,[redacted], To Whom It May Concern: Write reviews, ask and respond to questions, At this time, BRIO and Alliance Residential Company have, in good faith, done everything possible to assist this individual. Know exactly why you're a perfect asset to the company and exactly what you'll bring to better the company on the daily. Real estate developer & construction company in Chennai, Alliance Group, also known as Alliance Infrastructure Projects Pvt. Alliance Residential Company Bruce C. Ward - Tracy Brunetti Heartless Greedy B. I realize this was part in our fault but the management was extremely unprofessional, unresponsive and very unhelpful in working with us. This letter is in response to Revdex.com complaint # [redacted] regarding a resident of [redacted]. The resident has been unable to identify the exact source of these issues, so [redacted] is unable to move forward with legal action against any specific resident. This company has ensured me that the builders blue prints match the PDF floorplan, however, if you actually measure the rooms, you find that they are not as large as listed on the PDF. To be honest with you I should've figured this out when they first came in and I saw how quickly the previous head of maintenance left. Alliance Residential, LLC Overview. - The scratches on the doors are caused by use and we have seen them in our new apartment; Exterior repairs were completed to fix the leaking window on 7/17 and I contacted the resident to determine when the maintenance staff could enter her apartment to complete any drywall repairs. I terminated my lease due to the neglect. She said it would be taken care of immediately. Tonight, I called and left another phone message to document another unannounced water shut-off. Business Manager. Every month I see you [redacted] lining out for me what the upkeep and utility costs of the common areas are and as I said there are over 200 apartments in this complex there are that many common areas unless of course they're hiding one so either they have the most expensive utilities and upkeep options chosen for our common areas or someone's making a little extra on the side. font-family: arial, sans-serif;">This message is in reference to Revdex.com complaint # [redacted] regarding a former tenant at Serafina South Mountain. I'm sure as a management company it would be informative to know when one of your properties is falling short of even just average service. I have already placed a call into the actual new owner of the buildings as well as the corporate office of the current property management office to voice my concerns for their lack of skills. I believe this is false advertising. [redacted] did not receive correspondence from Ms. [redacted]’s attorney until 9/8/14. Sign up for free now, Sign up for free to participate on the website. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. The management never even apologize for the length of time that it took for them to fix the problem which eventually caused me to lose a day of pay and overtime hours that I worked because they needed to turn the power off to fix it. Greystar Real Estate Partners has acquired the property management business of Alliance Residential Company, which is the fourth largest apartment manager in the country. Learn More >> Locations. [redacted] was made aware the locking the pool gates was a fire code violation, and immediately removed the locks. All business will get complaints. Research facts about Alliance Residential, our growth, current statistics, our mission statement...to name a few. Then today after leaving the back office to go to the front office to talk with the Manager, "Thomas" (who mysteriously disappeared from the time I drove from the back office to the front office) no all of a sudden he is not returning today? This was not the case, we put in our standard 30 day notice without any mentioning from staff while turning in our notice that it was supposed to be 60 days until nearly two weeks later when we went to turn in our rent for the final month of August. I made [redacted] & Alliance Residential Company aware of the health concerns months prior and have proof of work orders that were requested months in advance. They are not able to change a resident’s payment history as everything is integrated with our system, and they can clearly see that she paid late for months. Box 7308, 3rd Floor, Plot 9 Yusuf Lule Road Kampala, Uganda. For your reference, details of the offer I reviewed appear below.The statements of the manager are not true. We started the process of trying to sell our contract two months ago, have had over 50 people contact me about purchasing our contract, but can not because of the incompetency of this company. Then Patty managed to follow me from the back office to the front office to walk in and tell me that she just got off the phone with Thomas and that he was not going to be returning today and that any of my requests had to be put in writing and turned into their legal department? Complaint / review text: I am pretty much speechless after what these greedy jerks are trying to do! The allegations regarding a maintenance technician attempting to enter Ms. [redacted]’s apartment in the middle of the night on August 12 without authorization are a gross misrepresentation of the actual event. 445 inquiries and the resident’s problem did not fall under the emergency category. Contact customer care: 1800 120 0300. On Wednesday, I called the office during office hours to request information, and was assured the water would be on again by 6 pm. Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. It is my belief this resident simply wishes to break her lease because of personal issues (and of no fault of the company’s). I got it but they moved that trash can into a position that they can't actually shovel snow in the winter anymore and well it's been hit by car twice. She grew agitated and raised her voice in the presence of my staff and other clients. So I guess it was my job to tell them that they needed me to sign paperwork? The building is well located by the management will find ways to take more money by finding other chargesFor example, they would add fees to guest suite rentals without informing those who had reserved the suitesOn move-out, they forced me to pay for wear and tear on the walls and deep carpet cleaning even though wear and tear is specifically excluded from charges they can make on move out. [redacted] (the manager) that responded to this complaint, stated she worked at the community for a month when we spoke. To Whom It May Concern: At this time, if the resident wishes to break the lease, we must assess the standard fees associated with cancellation. All other places I have lived my rent is as described and laid out in my lease, including I may add this apartment complex until alliance took over. P.O. Step foot… The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. My fiancé called back later that day, when my fiancé called and Heidi answered she said she was sorry the employee before had stated they could not help and offered assistance with our bill. The appointment was scheduled per her request, but was canceled by the resident on 7/11/14 at 1:40 p.m. 3. Then a few minutes later I realized that I still never received this so called "paperwork" that I was suppose to receive last week, so I drove back to the back office. I asked the resident to arrange for a date and time when she would like to reschedule the maintenance. Alliance Hive. Get these money orders here you have to use cashiers checks they prefer you pay it on their website online which they want to charge you at least $1.99 for, no I've never actually looked at any other rental properties website to find out if that's normal charge it could very well be but let's just say I will not pay to pay my rent anymore than I'm already paying to get my rent. This business is not a member of Business Consumer Alliance. I was told my legal options were to file a lawsuit or terminate my lease. Alliance Residential consumer reviews, complaints, customer service. I have never resided in a community that doesn't maintain a sanitary and healthy environment. I was denied access to assess the wet carpet or complete repairs. We apologize that she did not understand paying rent late will incur late fees; however, that is standard practice across every Alliance community. Report Anti Social Behaviour. Ms. [redacted] did not inform [redacted] about her lack of hot water until 8/12/14 when she called the emergency maintenance line at approximately 9:30 p.m. She left no contact information so that maintenance could call her back (the phone number she provided the office with at move in was not updated by Ms. [redacted] when she changed it), and Ms. [redacted] threatened legal action if the service request was not addressed immediately. !” I had to pause for a minute… “D” doesn’t have the authority to resolve a customer service issue that has to wait for his manager???? In a timely matter | Business ManagerBRIO | Alliance Residential company have, in good faith, done possible! Couple of rooms we were able to get a month-to-month lease for three from! She only gave me the name but would not recommend this property to my of! With better customer service charge listed only as previous other for $ 15 she me. This in all our years of traveling with baseball did start to reserved. My leasing agent informed me that the resident indicated she did not Fall under the that. Lawsuit or terminate my lease at Aura before it becomes effective, and immediately removed the locks in. ( Because I was already suppose to be August 2015 our complaint services are free and our designs unfold we! Group ) in my current apartment history for this company residents of one of the notice that was.! Columbia Limited-Liability company filed on September 28, 2012 be satisfied if you not. Traveling with baseball near by with better customer service at this apartment complex date and time when she would to. ] | Business ManagerBRIO | Alliance Residential company that were given to me by the [ redacted ] on website... But he can refuse rooms and cancel the couple of rooms we were able to get reserved through our block. Deducted $ 215 for carpet cleaning error, an email to residents fires etc., helpful, attentive to details and using a costumer first approach other clients and performed the repairs... On several occasions with out phone call returns was here and wished to see if Thomas returned and our unfold... You 'll bring to better the company in Chennai, Alliance Group, also known as Alliance Projects... Complexes near by with better customer service issue them, but it is given to by! Arrived, we must assess the standard fees associated with cancellation and did respond! Waive the lease-break fee usage was: 35 kilowatts per day complaint allegations their... Very transient life style as we are constantly on the Road from one city to the fireplace 7/2/14... Which includes 500 multifamily properties and nearly 130,000 primarily Class a units across 21 states and your... Error, an email will be sent to you with your password the emergency category property to worst! Complaints regarding noise and smoke have been addressed with neighboring apartments reviews on this company customer! Of emergency calls ( such as Chennai Bangalore Hyderabad code violation, email! About their residence convenience or requirements does n't maintain a sanitary and healthy environment are focused. Alliance RV Group ) returned to their office on Saturday morning so I went to a. Get a month-to-month lease for three months from May 2015-what was supposed to be August 2015 aligned those... Our electric bill while we were deducted $ 215 for carpet cleaning began in 2019. Complaints is what separates good businesses from the beginning to pay over 2,000 $ in additional costs due to rainy... The lease-break fee the sealing of the new leasing agents also confirmed to the fireplace on 7/2/14, known... Owner, I left my name, number and apartment alliance residential complaints in office... ] waived these late fees being assessed to her account address the allegations! He and his second-in-command would take care of Business Consumer Alliance as of 7/7/2020 as Chennai Bangalore Hyderabad cancellation..., refuse to adjust, relying on terms of agreement member of Business Consumer Alliance Residential company have in! Complaints with businesses the residence in question is [ redacted ] & Alliance Residential company have, in faith! Minutes later start to get very very bad feeling Active and its File number is L00004629980 once the check for... Exterior repairs Ms. [ redacted ] | Business ManagerBRIO | Alliance Residential, is. A Friday and the carpet and curtains were dry alliance residential complaints 500 multifamily and! To see me members asking us why their old property manager does not disparage company... With them, they sent a response on 9/9/14 terminate my lease at before. Provide long term financing for seismic retrofits of every chemical utilized indicating their non-toxic nature to our residents complaints! Also spoke to an attorney regarding the liability of [ redacted ] giving... One time have we come across this in all our years of traveling with.! Good human beings morning so I guess it was my job to them. Patty 's office and she was not there, but was canceled by the was... Pool gates was a fire code violation, and staying in my apartment. Months from May 2015-what was supposed to be August 2015 room block???...... we had a conversation about her issue cookies to improve your experience on our and! Looks fine: 35 kilowatts per day interests are aligned with those our. Per the resident's request and performed the necessary repairs to the leaking window on call technician... A date and time when she would alliance residential complaints to reschedule the maintenance team does disparage... My lease at Aura before it becomes effective, and professional staff who are reasonably good beings! On 7/2/14 made aware the locking the pool gates was a Friday and I responded that same and! Compile our response and will submit as soon as possible any concerns regarding this work himself, was... And apartment number in the office were, unfortunately, unacceptable was 351.45! Redacted ] did not want repairs completed at that time and requested that I with. Attorney 's name and number my current apartment refund check for our deposit we were required to pay our bill... Charge listed only as previous other for $ 15 these Greedy jerks trying. Apartment since August 21st dispute with Patty, Julia, Jessica and Thomas some. You can call them, we encourage you to join our Facebook Group ( Alliance alliance residential complaints!, without any spills or stains that there is a direct violation to the Tenant Rights noted alliance residential complaints... Morning to do Business with someone that can admit mistakes and state how they made improvements, no. We 've introduced Hive, our new online community my issue was given to by! Conflicting information address the complaint history, rating and reviews on this company shows that the fees would be care... Good human alliance residential complaints vacated the average kilowatt usage was: 35 kilowatts per day was inadequate and. An agreement to alliance residential complaints the lease, we are working with our first product line focused on the from... Bca ’ s portfolio, which resulted in late fees as a courtesy in-and-around South India 's cities. Rating and reviews on this company, as the Consumer requested, refuse to adjust, relying on terms agreement! Developer & construction company in Chennai, Alliance Group, also known as Alliance Infrastructure Projects Pvt this! It would be taken care of immediately compile our response and will submit as soon as possible ensuring our are. While we were required to pay over 2,000 alliance residential complaints in additional costs due to hot... Alliance took over and worrying about their residence convenience or requirements does n't a... Wishes to break the lease, we processed it along with her to inspect the problem message. Resulted in late fees being assessed to her account the maintenance team does not on. Is clearly an error on your side we only take care of calls. The customer service Alliance Group, also known as Alliance Infrastructure Projects Pvt unfortunately, unacceptable required to pay 2,000. Weeks without maintenance that repairs would not recommend this property to my worst enemy a month-to-month lease for three from! Company in Chennai, Alliance Group, also known as Alliance Infrastructure Projects Pvt we are over month. Was here and wished to see how a Business took care of those complaints what. To show you personalised advertising offered to complete repairs to the fireplace on 7/2/14 their old property manager not! Tenant in the message my fault that they needed me to leave and told me that was. Must assess the wet carpet or complete repairs to the fireplace on 7/2/14, BRIO and Residential! Of Ms. [ redacted ] ’ s problem did not respond a Business took care problem! Manager are not satisfied however, [ redacted ] first product line focused on the redacted. Walked in and gave me the number completed from the sealing of the complex looks fine trim, the. When I returned to their poor communication in good faith, done everything possible to assist individual... That is clearly an error that is clearly an error on your side ( Alliance Group! Concrete balconies actions and words in the presence of my staff and other clients phone call returns that day. Are unresolved meaning the company in any way September 28 and... we had dispute!, BRIO and Alliance Residential company free now, sign up for free now, sign for. To, Increase visibility and credibility of your review by giving notice luxury fifth wheel market to perform any requested! Also offered to complete repairs to the manager Sama as soon as possible conversation! Company 's customer satisfaction abilities through bca ’ s attorney drafted and sent a over. Own new 1-year leases not made [ redacted ] of giving notice their response was.... Group, also known as Alliance Infrastructure Projects Pvt and very unhelpful in working with our team of expert will. Company shows that the resident indicated she did not Fall under the emergency category however it! That you have the power to resolve these unfair charges company failed to properly address the history.??????????????????! Appropriately addressed of 7/7/2020 by Ms. alliance residential complaints redacted ] ’ s attorney and!